Shipping policy

🌍 Processing Time

All our items are handmade to order, which means we need a little time to prepare your earrings with care.
Orders are typically processed within 1–3 business days (excluding weekends and holidays).

You’ll receive a confirmation email once your order has been shipped.

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🚚 Shipping Times

Please note that these are estimated times and may vary during the holiday season.

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💌 Shipping Methods

We ship via Correos España (national postal service) 

There are two shipping options available: Standard and Certified. If you want your order to have a tracking number and information about the shipping status, please select the 'Certified' option.

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🎁 Packaging

Each pair of earrings is carefully packaged in a small protective plastic box.
We use eco-friendly materials whenever possible to reduce waste.

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🚫 Customs, Duties & Taxes

International orders may be subject to customs fees or import taxes, which are the buyer’s responsibility.
We are not responsible for delays caused by customs clearance.

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🕐 Delayed or Lost Packages

If your order hasn’t arrived within 30 days of shipment, please contact us at [your email address].
We’ll do our best to help locate your package or arrange a suitable solution.

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📬 Wrong Address Policy

Please double-check your shipping address before confirming your order.
We cannot replace or refund orders shipped to incorrect addresses provided by the customer.

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💖 Questions?

If you have any questions about your order or shipping options, feel free to contact us at tsuinbros@gmail.com